Voipchick Features List (what our system can do for you)

DID Numbers Management
Manage public phone numbers allocations on clients and extensions easily. Export and import DIDs in no time using an interface designed to automate as much as logically possible.

Incoming Call Rules
Improves privacy protection, automates tasks and increases user productivity. Filter incoming calls based on CallerID and time of call, using rules that can perform a set of predefined actions, like hang-up and transfer to certain destinations.

Call Forward
When you’re not at your desk be sure not to miss important calls. Forward call to another extension in the office, extension at home or even to your mobile phone.

Call Pickup
Interesting feature that gives you the possibility to pick up calls ringing at other extensions. A secretary can answer another employee phone without leaving her desk. You can pick up the main phone lien from home, who knows where you are…

Call Parking
Calls can be parked in a private lot and picked up later according to the parking lot preferences. The feature is very useful when you want to put multiple callers on hold and allow these callers to be picked up by somebody else.

Call Transfers
Calls can be transferred between the extensions of the PBX, or even to public phone numbers. When an important call arrives, the secretary can transfer the call directly to the manager mobile or home and the caller will never know…

Record Conversations
Record important calls like customer calls as part of satisfaction improvement programs or abuse prevention. Call recording can be event driven (the employee press on a button) or unconditional (setup by management).

Online Fax Centre
Receive fax messages directly in your email client Inbox. Users can receive fax notifications or even fax messages as PDF files by email. The faxes are also available in Voipchick’s fax management interface. Become a paperless green business.

Voicemail
Never miss important messages when you’re out of office! The voicemail feature answers calls after a certain amount of time and records the caller’s message. Recorded messages can be listened while out of office or can be sent by email to the mailbox’s owner.

Authorization to Reach Extension
Be sure that only important calls reach you! This feature ensures privacy by requesting the caller to provide a password in order to contact the desired extension.

Do Not Disturb
When you are busy, make sure that nobody can disturb. This feature can be activated and deactivated from the phone terminal.

Call Cascading
Make sure that somebody will take the call. By enabling this feature, the call gets forwarded to another extension if not answered within a specified amount of time.

Ring All
When an extension is called, this triggers other extensions to ring. The first extension answering the call gets the connection.

Sound Files Management
Easily upload, delete and change sound files that are used by PBX on prompts, messages, IVRs, etc. The sound management is AJAX based, provides folders and multilingual support.

Music on Hold Management
The music on hold can be responsible for the customer mood after several minutes of wait on the phone. Music on hold playlists can be easily organized and customized using the management interface.

Text2speech
IVRs are easier to build with the very good quality text2speech technology embedded in 4PSA VoipNow. Converting text to natural speech has never been easier, even if the message is in a foreign language.

Local Conferences
Share information and ideas quickly and easily. Enable virtual meetings with your customers, partners or co-workers next door or overseas. Full featured conference functions, giving the extension the option to setup passwords, room sizes, recording, volume, etc.

Dedicated Voicemail Number
A company can assign a special phone number the employees can call from a public number in order to check their voicemail messages. A fast and affordable, yet centralized access to voicemail from public phone.

Intercom / Paging
The new Intercom and Paging features are highly customizable, allowing an extension to broadcast messages to groups or to particular extensions. The phone system administrator of a company deploying voipchick can setup what extensions are allowed to use Intercom and Paging.

High Availability Support
Maximizes uptime by addressing hardware or even software failures. Ready for mission critical applications. Backup up by voipchick expert support services.

Phone Terminals Provisioning
The fastest method to deploy and maintain without effort a large pool of phone handsets. The provisioning feature allows automatic configuration of phone terminals from major vendors.

Time Intervals Management
You can optimize the call costs by choosing the best route according to the defined time intervals. Schedule events that must happen on a certain period of the day, for example automatic redirects to voicemail or to mobile.

Advanced Call Reporting
Monitor user’s activity with detailed reports and statistics. Accurately bill customers from third party applications. Make sure that the sales queue is answering best to requests. A wide range of reporting tools available for administrators and management.


IVR (Interactive Voice Response)
Create complex auto-attendant voice menus with multiple contexts, options and actions. An indispensable business tool that can replace a secretary or even substantially reduce costs and increase customer satisfaction.

Advanced IVR Features
Build complex yet simple to use IVR’s with a wide range of predefined actions. Text to speech, IVR schema builder and analyzer, IVR test mode, IVR cloning, to name just a few of the features that can help your business to develop high quality IVRs in no time.

Call Queues
Call queues can answer multiple calls and distribute them to agents using sophisticated algorithms. Used by sales, customer service or support, they maximize the company resources utilization, improve customer satisfaction and even guarantee SLA terms.

Call Queue Reports and Statistics
The detailed call queue reports and statistics are vital for call center monitoring. The performance indicators, including calls report, answered / unanswered report, call distribution report, agent report, status report, help management optimize human resources and business processes.

Access Conferences from Public Numbers
When you are out of office or on the road you can still create or join existing conferences from public phone numbers, Sharing information with customers is equally easy, they can join conferences by dialling a phone number assigned for this purpose.

and many more...