Fair use of VoIP calls
Voipchick's relationships with its customers, other networks, and ultimately its connectivity to the rest of the Internet, requires its customers to behave responsibly. Accordingly, Voipchick cannot permit irresponsible behaviour by its customers, which could damage these relationships, Voipchick's network or the use of the Internet by others. Communication with others generally involves using common sense regarding the content material and being polite and courteous. The vast majority of Voipchick's customers understand what is appropriate.
However, to enable our customers and visitors to the Voipchick website to have a better understanding of what is and is not acceptable; we have developed a number of Acceptable Use Policies (AUPs). Complying with these AUPs should help you benefit from safer surfing and minimise the risk of suffering "online abuse".
Be Aware! Compliance with this Acceptable Use Policy is a contractual requirement. Customers who engage in abusive behavior will be notified that their behavior is unacceptable and may have their accounts suspended or terminated. Complying with these AUPs is a contractual requirement. If you fail to do so, your service may be suspended or terminated.
We may change the AUPs from time to time and any changes will be posted on these pages. To make the most of the guidance contained in the AUPs, please keep up to date with changes and look at them on a regular basis. We hope you will find them useful and informative.
Legal Compliance
The Internet and other portals are global mediums and are regulated by the laws of many different countries. Material which is illegal in this country may be legal in another, and vice versa. You must not, by using the service, possess or transmit illegal material. If you are in any doubt as to the legality of anything, don't do it and take independent legal advice before proceeding.
While connected to the Internet, you must comply with legal requirements concerning telephone network use and misuse – be aware that network misuse is a serious criminal offence that can lead to fines and/or imprisonment.
You must not gain or attempt to gain unauthorised access to any computer systems for any purpose, including accessing the Internet. As well as being in breach of your contract for the particular service, such hacking or attempted hacking is also a criminal offence.
Spam or Unsolicited Communication
You must not participate in the sending of unsolicited bulk e-mail, SMS messages, instant messages or multi media messages or usenet "abuse". This applies to material, which originates on your system or mobile device as well as third party material which passes through your system.
Abusive Messages
It is not always obvious whether an e-mail, SMS or other Message activity is innocent, inadvertent, or intentional but as a general rule users should be aware that what is unacceptable (and possibly illegal) offline (oral or written), applies equally to our Services. As with telephone calls, you must not send any Message that causes annoyance, inconvenience or needless anxiety. You should not send false messages likely to cause distress (e.g. advising the recipient that a relative has been in an accident when they have not), or any other material which is distressing, grossly offensive, indecent, obscene, menacing or in any other way unlawful. Particular care should be taken to avoid any material which is offensive to people on grounds of gender, race, colour, religion or other similar categorisation. Always be sensitive to the fact that children might have access.
Security
You must not share the password for any Service. Your passwords are your responsibility, and must not be disclosed to any third party. This is also important for your own protection.
Account Restoration
If your Voipchick account has been suspended, it may be restored at Voipchick's absolute discretion, upon receipt of a written undertaking by the abuser not to commit any future "abuse". All cases are, however, considered by Voipchick on their individual merits and we have no obligation to restore any account or provide the Services.
Location Information
Inbound calls to your Voipchick Service require us to recognize if you are “on-net”, or “off-net” – if you are on-net, we can convey a call to you using your Device (if that is what you have designated). If you are off-net, we can divert the call to your designated destination or to your Message Facility. In order to pass a call to your device when it is “On-Net”, we will record your connection through the Internet as soon as you are within the network coverage area.
We may also offer other web and telephone services that may require us to disclose information about the location of your device to third parties. By using location based services, you consent to Voipchick disclosing your information to third parties required to provide you with the service. The information that we provide to third parties will be an approximate location only.
However if do not wish your location to be disclosed please email Customer Services, but be aware that if you have decided to withhold your location information you may not be able to access certain services that require location information.